TERM AND CONDITIONS
Welcome to Kenové Perfumes. These Terms and Conditions outline the rules and guidelines for engaging with our services. While we do not sell directly through this website, you can find our products on popular online marketplaces such as Shopee, Lazada, and TikTok. By accessing our website or purchasing through these platforms, you agree to the terms outlined below.
1. Acceptance of Terms
By using our website or making a purchase via Shopee, Lazada, or TikTok, you agree to comply with these Terms and Conditions. If you do not agree to these terms, please refrain from engaging with our services.
2. Product Information
Kenové Perfumes strives to provide accurate and detailed descriptions of our products. However, we cannot guarantee that all information, including product descriptions and images, are error-free, complete, or up-to-date across all platforms.
3. Pricing
- All prices listed on our partner marketplaces (Shopee, Lazada, and TikTok) are in Philippine Pesos (₱).
- Prices are subject to change at any time, without prior notice.
- Promotional codes or discounts offered on our social media or marketplaces must be applied during checkout and cannot be added after the order has been completed.
4. Orders and Payments
- All orders placed via Shopee, Lazada, and TikTok are subject to their respective terms of service and payment policies.
- Kenové Perfumes is not responsible for issues related to marketplace-specific payment processes.
5. Shipping and Delivery
- Orders are processed according to the policies of the platform (Shopee, Lazada, or TikTok) you make the purchase from.
- Delivery times may vary depending on your location, the platform used, and your selected shipping method.
- We are not responsible for shipping delays once the package is handed to the delivery service.
6. Return and Exchange Policy
- Returns and exchanges are handled by the platform where the purchase was made (Shopee, Lazada, or TikTok). Please refer to their return policies.
- In cases where products are defective or damaged upon arrival, contact us via the platform you purchased from within 7 days to arrange for a replacement or refund.
7. Intellectual Property
All content provided on our website, including product names, descriptions, images, and branding, is the intellectual property of Kenové Perfumes. Unauthorized use, copying, or reproduction is prohibited.
8. Limitation of Liability
Kenové Perfumes shall not be held liable for any indirect, incidental, or consequential damages that arise from the use of our products or from your purchase through our partner marketplaces. This includes, but is not limited to, loss of data, loss of profits, or service interruptions.
9. User Responsibilities
By engaging with our website or our partner platforms, you agree not to:
- Engage in any activity that disrupts or interferes with the website’s functionality or security.
- Use the site or platforms for any illegal purposes.
- Submit false, misleading, or incomplete information.
10. Newsletter and Subscriptions
By subscribing to our optional newsletter, you agree to receive updates, promotions, and fragrance tips. You can unsubscribe at any time by following the instructions in our emails
11. Modifications to Terms and Conditions
We reserve the right to modify or update these Terms and Conditions at any time, without prior notice. Any changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of these changes
12. Governing Law
These Terms and Conditions are governed by the laws of the Philippines. Any disputes shall be resolved under the jurisdiction of the courts in the Philippines.
13. Contact Us
For any questions or concerns regarding these Terms and Conditions, please reach out to us via:
Kenové Perfumes
Email: info@kenoveperfumes.com
Address: Block 8 Lot 37 Sigasig St., Pagsibol Village South, Sabang, Naic Cavite 4110
Thank you for being part of the Kenové community!
